NETWORK VERIFICATION ACCEPTANCE TESTING (NVAT)
AUTOMATED COMPLETION TRANSMITTAL (ACTS)
The purpose of this document is to describe AT&T procedures and assist customers in understanding and implementing the NVAT and ACTS processes for Digital Services (DDS, DS1 and DS3). NVAT is the process that defines testing of the services by AT&T without joint testing with the customer. ACTS is the completion transmittal to customers via automation.
BENEFITS OF NVAT/ACTS
The NVAT/ACTS procedures have proven to reduce delayed orders. Historical data from major customers utilizing this process indicate a decline of Customer Not Ready (CNR) delays when the process was introduced for DS1 and DDS respectively. Overall CNRs (Customer Not Ready) for the customers with NVAT/ACTS range lower compared to the non-NVAT/ACTS customers.
NVAT/ACTS also reduces manpower requirements for AT&T and the customer’s thus increasing productivity. The elimination of cooperative testing, follow up phone calls for order acceptance, waiting time and status queries reduces turn-up time and costs. Eliminating additional dispatches for post-due-date cooperative testing will also reduces unnecessary costs.
New circuit failures indicate no increase with the implementation of NVAT/ACTS. Historical data indicates no increase over a long period in the deterioration of new circuit failure rate.
NVAT/ACTS and NVAT/ACTS is a win-win solution that saves time and money for the customer and AT&T and insures high quality service turn up.
NOTE: NVAT/ACTS EXEMPTIONS: Multi-LEC Circuits, All DS0 Voice Grade Services and Frame Relay Service.
Network Verification Acceptance Testing (NVAT)
NVAT is a process where AT&T will provision service request by testing all the required AT&T supported parameters. Test will be from the AT&T termination point (Exp: end user premises) to the nearest customers’ point of presence without cooperative testing with the customer. The NVAT process is currently available for all DS1, DDS and DS3 special access circuits. Carrier service is available by separate agreement with the customer and the same process in AT&T would be applicable.
AT&T expects to begin testing internally on the “critical date” for frame continuity (FCD) as indicated on the Firm Order Confirmation (FOC). On or before this date the Customer may choose to place either a software or hardware loop at a point closest to the AT&T portion of the network. Testing on the FCD is for the intra-office portion of the AT&T Network. When testing on FCD, the AT&T tester will test back towards the customer network. If a loop is seen, AT&T will verify the loop location is in the Customer’s portion of the circuit and run the same test as performed on the AT&T intra-office. If no loop is detected, the AT&T tester will perform AT&T supported tests to the closest point to the customer to the Network Interface. AT&T does not make any calls to get the loop placed by the customer.
On or before the DD, AT&T performs designated test for the service from the nearest point to the customer (or loop) to the Network Interface Device (NI). All patterns and lengths of each pattern will be completed to insure a good circuit to the customer.
If applicable, AT&T will perform protection switching test on the service from Primary to Secondary paths to validate that both paths are capable of supporting service in the event of failure. Switching to the alternate path will be performed only in a maintenance window if that process might impact other in-service customers.
AT&T will verify all cross-connects associated with the protection paths and toward the customer (when no loop was provided) by via mechanized systems or manually as otherwise needed.
When the supported tests are completed successfully, AT&T will complete the order and commence billing. The Customer will be notified of order completion via the ACTS process (Email) described below.
Where applicable, the AT&T installer will mark and label the demarc location with both the AT&T and customer circuit ID. The installer will also inform the local contact (LCON) of the demarc location.
Each class of service may have specific guidelines applicable only to that service. An example would be on DS3 service where a loop will be left up in the AT&T Network until a call is received from the customer. Specific procedures or transmittal information via ACTS for each service can be reviewed individually.
Automated Completion Transmittal System (ACTS)
The Automated Completion Transmittal System (ACTS) is a process that allows AT&T to send order completion information directly to the Customer within an E-mail message via the Internet. The completion information will include the AT&T tester and phone number, PON number, AT&T order number, customer and AT&T circuit ID, all test results, local contact name, address, phone number, demarc location, extended wire (yes or no), jack type, and demarc labels with the customer and SWBT circuit ID (yes or no).
Three informational items are required to initially establish customers in ACTS. They are:
Implementation number (phone number) of the customers contact center/location
- ACNAs of the candidate orders
- E-mail addresses of the parties to receive the completion information.
If possible, select a mailbox that will not change to be designated as the primary recipient. Other mailboxes may be individual technicians, supervisors, or any combination.
In order to set up ACTS, the customer should provide the necessary information to their account team or service manager contact. The AT&T Service Management representative will forward the information with any special request to the internal AT&T group responsible for ACTS set up.
AT&T Completion Process
Once the NVAT process has been completed and all test requirements have been met AT&T will log into the ACTS process and complete the E-mail form. The technician will then submit the form for processing. Verification of processing and sending of the E-mail message will be verified by scanning the AT&T WFA/C log for a copy of the E-mail message. Once the message has been appended to the WFA/C log the AT&T tester will complete the Due Date event of the order in WFA/C. This will commence the AT&T billing process.
Once completion transmittal has been sent and the order completed in AT&T, any request for any additional type testing may result in additional billing to the customer. This billing could be from the order or trouble ticket opened in AT&T and could be in addition to other billable request on the original order.
NVAT/ACTS implementation with a customer is considered a joint operation agreement. AT&T agrees to provide services meeting the expected parameters and customer agree to accept these services from AT&T transmittals and test procedures.
Any request for additional testing (other than placing or removing a loop) after transmittal of completion or any factors that require AT&T to perform additional labor may incur additional billing.